Refund policy

Returns Policy – Klipon

At Klipon, we stand behind the quality of our products and strive to ensure our customers receive them in excellent condition. As all Klipon sales are business-to-business (B2B) transactions, please note that the New Zealand Consumer Guarantees Act does not apply.

Initial Steps

In the first instance, please contact the merchant or distributor you purchased the product from. If your issue cannot be resolved through them, feel free to contact us directly with the details of your concern so that we can assist.

How to Request a Return

To request a return, contact us at [email protected]. Please include:

• Your business name

• Order number or invoice reference

• Reason for the return

• Photos, if applicable (e.g., damaged items)

If your return request is approved, we will provide:

• A return shipping label

• Detailed instructions on how and where to send your package

Returns must be sent to the following address:
Klipon Returns
44 Tukorako Drive
Mount Maunganui
3116
New Zealand

Please note:
Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• Items are damaged

• Items are defective

• You received the wrong product

We will assess the issue and work with you to resolve it promptly, which may include a replacement, credit, or refund as appropriate.

Further Questions

For any questions about returns, please email us at [email protected].